Refund policy

Returns and refunds

Contact Wild Comfort at pixelbytess25@gmail.com within 30 days of delivery to request a return. Include your order number and the reason for your request. Contact us before sending an item back so we can provide return instructions and the correct return address.

For change-of-mind returns, items must be unworn, unwashed, unused, with original tags and packaging. For hygiene reasons, intimate apparel that has been worn or had its hygiene seal removed is not eligible for change-of-mind returns. These restrictions do not affect your rights for faulty, damaged, incorrect, or misdescribed goods.

Damaged, faulty, or incorrect items

Contact us as soon as you discover a problem, with your order number and photos where possible. We will assess the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer law.

Return shipping

You are responsible for return shipping costs for change-of-mind returns. For confirmed faulty, damaged, or incorrect items, we will arrange or cover reasonable return shipping costs where a return is required. Do not send items to the address on the parcel without contacting us first.

Refunds

We will notify you after assessing your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund. Original shipping charges are not refunded for change-of-mind returns, except where required by law.

Cancellations

Contact us promptly to request cancellation. We cannot guarantee cancellation once fulfillment has begun. If cancellation is no longer possible, the return terms above apply.

This policy does not limit your rights under applicable consumer protection laws.